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Residents may be male or female.
Fees and other literature are payable
monthly in advance. Any increase will not
normally exceed the rate of inflation,
unless improvements are made to the
accommodation or services offered, and one
month’s written notice of fee increase
will be given. Advanced fees are
non-refundable.
Services covered by the fees include
laundry but not dry cleaning.
Chiropody and hairdressing services are
available as required, but private
services e.g. perms, colouring, etc., will
be charged separately and payment will be
due immediately.
Residents will be expected to provide or
pay for personal toilet articles such as
soap, perfume, etc.
Residents are encouraged to bring, (by
prior agreement with the manager) items of
furniture such as an armchair, wardrobe,
dressing table, single bed, bedside table,
television and radio.
For safety and the comfort of other
residents smoking is not allowed in the
home.
Small pets can be accommodated in the
home, e.g. fish in tanks, birds in cages
etc. However, no responsibility will be
accepted by the home or its staff,
although residents will be given every
assistance in the care of pets.
Alcohol is not restricted in the Home
provided it is not abused, does not
conflict with medication and does not
interfere with other residents.
Accommodation may be vacated temporarily,
subject to full fees being maintained for
the first four weeks of absence.
Thereafter, fees will be charged at 90% of
the full amount during the remainder of
the vacated period.
Under certain, and we would hope rare
circumstances, it may be necessary to ask
a resident to leave, These are :-
1. Requiring specialist care not available
at the home or outside our registration.
2. Behavioural problems which are
disturbing to other residents.
3. Fees being in arrears by more than
fourteen days.
In the event of a resident’s demise their
next of kin will be contacted immediately,
so that appropriate funeral arrangements
may be made.
However, should contact not be possible,
then the manager will call a local funeral
director to make the necessary
arrangements.
Any expenses incurred will be the
responsibility of the deceased estate, and
if the estate is insufficient to cover
such expenses, then the relatives of the
deceased will be liable for the debts
incurred.
Any alternative arrangements must be
notified to the manager before the
resident enters the home and the manager
should be advised of the name of the
residents solicitor or executor.
Suggestions and Ideas are welcome and
expected at the home. However, we would
hope you will never have a reason to
complain, but if you do, complaints should
first be raised with the manager. You can
enlist the help of:
* family
* friends / neighbors
*
or anyone else you feel can help you
achieve an acceptable outcome to your
grievance.
If you are not satisfied, you and/or your
representatives should contact the Care
Quality Commission on 03000-616161 and if
you are still unsatisfied, you can contact
the Local Government Ombudsman based in
Coventry Tel: 0120-369-5999.
If a person or persons wish to make a
complaint, they may at any time complain
direct to the Government Ombudsman.
The home will take all grievances
seriously and prompt action will result if
the complaint is justified. All complaints
will be investigated fully within 28 days.
Radiant Home is a registered residential
home and is not registered as a nursing
home.
Any changes in occupancy require one full
calendar months notice prior to
termination of occupancy by either party.
All residents have right of access to
their own personal files held by the Home,
subject to third party confidentiality.
Relatives and others do not have the right
to access Residents Personal Files.
All residents and their appointed
executors are required to abide by the
a-fore mentioned terms and conditions.
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