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Suggestions, and Ideas are welcome and
expected at the home. However, we hope you
will never have a reason to complain, but
if you do, complaints should first be
raised with the manager. You can enlist
the help of someone:
- Family
/ friends / neighbours
- Age
Concern 0115
- Fairdeal
0115
-
LAMP. 0115
or anyone else you feel can help you
achieve an acceptable outcome to your
grievance, but if you are not satisfied,
you and/or your representatives should
contact the:
|
Care Quality Commission
National Correspondence,
Citygate,
Gallowgate,
Newcastle upon Tyne, NE1 4PA.
Tel. No. 03000-616161.
|
|
and if you are still
unsatisfied, you can contact the
Health Service Government
Ombudsman Tel: 0845-015-4033
http://www.ombudsman.org.uk/hse/england/make_complaint.html
|
The Home will take all grievances
seriously and prompt action will result if
the complaint is justified, investigations
and actions will be completed within 28
days.
|
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